Privacy notice

This notice covers astera.mk, accommodation enquiries and optional service requests. North Macedonia’s Law on Personal Data Protection applies; the GDPR also applies where its territorial conditions are met, not simply because a visitor is an EU citizen.

We use your name, email, optional telephone, message, selected studio, arrival/departure dates and guest count to respond to an enquiry and take steps at your request before a contract. Spa requests also include service, appointment, room number and taxi preference; relevant appointment details are shared with Synergy to arrange the requested service. Do not send health information, identity-document copies or card details through these forms. Without the required contact and request details, we cannot answer or arrange the service. An enquiry is not a confirmed reservation and this website does not take card payments.

For a confirmed stay, booking and payment records are processed to perform the accommodation contract. Identification and guest-registration records, where required, and accounting records are processed to meet legal obligations. Technical connection data, including IP address and browser information, may be processed for delivery, security and abuse prevention on the basis of legitimate interests, subject to your rights.

Google Analytics and Google Ads measurement use consent for optional analytics and advertising storage. Booking-enquiry conversions are reported only with that consent; form contact details are not sent as enhanced-conversion identifiers. You can decline without affecting enquiries, or withdraw using Cookie settings in the footer. Withdrawal does not affect earlier lawful processing.

Authorised reception staff and contracted hosting, data-storage and email-delivery providers handle requests as needed. Authorities receive records where the law requires them. Tawk.to chat, the TripAdvisor rating widget and externally hosted fonts currently connect automatically when pages load, independently of analytics consent; they can receive IP/device data and chat messages where used. Google Maps connects when you activate the map; WhatsApp and external booking/review sites process data when you follow their links. Their own notices also apply. We do not sell your personal data.

Providers may process data outside North Macedonia, including in the EU or the United States. The destination and applicable transfer safeguards depend on the provider and service. Contact info@astera.mk for recipient and transfer information or a copy of the applicable safeguards. A provider agreement or EU framework alone must not be treated as proof of compliance with Macedonian transfer requirements.

Retention is determined by the purpose: enquiries for the time needed to resolve the request and related disputes; booking, guest-registration and accounting records for applicable statutory periods; service requests for arranging the service and resolving related claims. Browser consent and theme preferences remain until changed or cleared; third-party storage has provider-specific expiry periods. No fixed retention schedule or automatic deletion period is asserted by this notice.

You may request access, correction, erasure, restriction, portability where applicable, and object to processing based on legitimate interests; you may withdraw consent. Contact info@astera.mk or write to the address below. We may request proportionate identity verification and respond within the statutory time limit. Rights may be limited by lawful record-keeping obligations. We do not use enquiry data for solely automated decisions producing legal or similarly significant effects.

You may complain directly to the Agency for Personal Data Protection (AZLP), without first contacting us. For privacy requests or to obtain the contact of any appointed data protection officer, use info@astera.mk. This notice does not assert that a data protection officer has been appointed. Updated: 15 October 2026.

AZLP / АЗЛП

Bul. Goce Delchev 18, MRTV, floor 14, PO Box 417, 1000 Skopje

info@privacy.mk

https://azlp.mk

https://mja.gov.mk/mk-MK/propisi/propisi/zakon-za-zastita-na-licnite-podatoci

Astera Apart Hotel Skopje is Operated by: Premium Holding DOO Skopje, Registration number: 7970609, Tax number: 4043026545272